Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customers are responsible for all return shipping costs unless the return is due to an error by Forever Young Outfitters or the item is verified as defective.

Eligibility conditions

To be eligible for a return, your merchandise must be in the same condition that you received it: new, unused, unworn, with tags, and in its original, unaltered packaging. Merchandise that has been used, worn, washed, altered, tested in the water, or submerged is no longer eligible for return. All packing materials, blank warranty cards, manuals, accessories, and any accompanying free items must also be included. The retail value of any free items you keep will be deducted from your refund total. Forever Young Outfitters can only refund the original purchase price; original shipping and handling fees are nonrefundable.

If all return conditions are not met, Forever Young Outfitters reserves the right to refuse the return or apply a 30% restocking fee. To start a return, please contact us at shop@diveyoung.com. All returns must be initiated through email. Items sent back to us without first requesting and receiving return authorization will not be accepted and may be shipped back to you. Once your return request is approved, we’ll provide you with instructions on how and where to send your package. Customers are responsible for purchasing and paying for the return shipping label unless the return is due to an error by Forever Young Outfitters or the item is verified as defective.

Damaged, defective, or incorrect items

If you receive an item that is defective or different from the item you ordered, please contact us immediately upon receipt at shop@diveyoung.com so we can assess the issue and correct it. Claims for defective, missing, damaged, or incorrect items must be reported within two business days of delivery. We may request photographs of the product, packaging, shipping label, and any visible damage as part of our review.

If we verify that the item is defective or that the return is the result of an error by Forever Young Outfitters, we will provide a prepaid return shipping label at no cost to the customer. Depending on the circumstances, Forever Young Outfitters may provide a replacement, store credit, or refund at its discretion.

Refunds & credits

Once we’ve received and inspected your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5-7 business days for us to process the refund after the inspection has been completed. Your bank or payment provider may require additional time for the credit to appear in your account.

Original shipping and handling charges are nonrefundable. Customers are also responsible for return shipping costs unless the return is due to an error by Forever Young Outfitters or the item is verified as defective. Any applicable missing-item deductions or restocking fees will be deducted from the refund amount.

Return shipping

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a trackable and insured shipping service, as Forever Young Outfitters is not responsible for return packages that are lost, delayed, misdirected, or damaged while in transit.

If the return is due to an error by Forever Young Outfitters or the item is verified as defective, we will provide a prepaid return shipping label at no cost to the customer. Prepaid return labels are not provided for returns related to fit, size, preference, accidental purchases, or any other reason that is not the result of our error or a verified product defect.

Please retain your return tracking information until your return has been received and your refund has been fully processed.