Free shipping over $199. Read more.

Free 30-days returns. Read more.

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Get the information you need about shipping, returns, refunds, warranties, orders, and more.

Some of the most common questions

Shipping and Delivery

Do you offer free shipping?

Yes. Orders of $199 or more qualify for free shipping when delivered within the contiguous 48 United States.

Orders under $199, as well as orders shipping to Alaska, Hawaii, or other eligible U.S. destinations outside the lower 48, are subject to shipping charges calculated at checkout.

How long does it take to process my order?

Most orders are processed within 2 business days. Processing includes verifying, packing, and handing your order over to the selected carrier.

Some products may require additional handling time or may need to ship directly from the manufacturer. If this affects your order, we’ll let you know as soon as possible.

How long will shipping take?

Estimated delivery times are shown at checkout based on your destination and the shipping service you select.

Please keep in mind that delivery dates are estimates. Carrier delays, weather, postal disruptions, and other circumstances outside our control may affect delivery times.

Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

We ship to eligible addresses throughout the U.S., including Alaska and Hawaii, although free shipping is available only within the contiguous 48 states on qualifying orders of $199 or more.

Do you ship to PO Boxes?

PO Box delivery is available only when the package can be shipped through USPS. Not all products or packages qualify for PO Box delivery.

How can I track my order?

Once your order ships, we’ll send you a confirmation email containing your tracking number and a link to track the package.

If you have an account with us, you can also find tracking information in your order details.

Tracking information may take up to 24 hours to update on the carrier’s website.

What should I do if my package is delayed or hasn’t arrived?

If your order has not arrived within the estimated delivery window, contact us at shop@diveyoung.com and we’ll help you look into it.

Carrier disruptions, weather, and other unforeseen circumstances can occasionally cause delays.

Returns and Refunds

What is your return window?

You have 30 days from the date you receive your order to request a return.

All returns must be authorized before being shipped back to us. To start a return, email shop@diveyoung.com.

What condition does an item need to be in to qualify for a return?

Returned merchandise must be in the same condition in which it was received: new, unused, unworn, with tags attached, and in its original, unaltered packaging.

All included accessories, manuals, blank warranty cards, packing materials, and promotional or free items must also be returned.

Items that have been used, worn, washed, altered, tested in water, or submerged are not eligible for a standard return.

Can I return diving or watersports equipment after testing it in the water?

No. Merchandise that has been tested in water or submerged is no longer eligible for a standard return.

If you believe a product has a manufacturing defect after being used as intended, it may instead qualify for evaluation under the manufacturer’s warranty.

How do I start a return?

Email us at shop@diveyoung.com before sending your item back.

Once your return is approved, we’ll provide instructions for where and how to send it. Returns sent without prior authorization will not be accepted and may be shipped back to you.

Who pays for return shipping?

Customers are responsible for arranging and paying for return shipping for standard returns, including returns related to size, fit, preference, or accidental purchases.

If we verify that you received a defective item or that the return is the result of an error by Forever Young Outfitters, we will provide a prepaid return shipping label.

We strongly recommend using a trackable and insured shipping service for your return.

What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Please contact shop@diveyoung.com within 2 business days of delivery.

We may ask for photographs of the item, packaging, shipping label, and any visible damage so we can evaluate the issue.

If we verify that the item is defective or that the issue resulted from our error, we will provide a prepaid return label and may offer a replacement, store credit, or refund depending on the circumstances.

When will I receive my refund?

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–7 business days for us to process the refund after the inspection is completed. Your bank or payment provider may require additional time for the credit to appear in your account.

Are original shipping charges refundable?

No. Original shipping and handling charges are nonrefundable.

Return shipping costs are also the customer’s responsibility unless the return is due to an error by Forever Young Outfitters or a verified defective item.

Can a return be refused or subject to a restocking fee?

Yes. If the return conditions are not met, Forever Young Outfitters may refuse the return or apply a 30% restocking fee.

If promotional or free items included with the original purchase are not returned, their retail value may also be deducted from the refund.

Product Warranty

Do products purchased from Forever Young Outfitters include a warranty?

Many of the products we sell include a manufacturer’s warranty covering certain defects in materials or workmanship.

Warranty terms vary by manufacturer, product, and model. Unless specifically stated otherwise in writing for a particular product, Forever Young Outfitters does not provide a separate warranty or extend or modify the manufacturer’s warranty.

How long is my product covered under warranty?

Warranty periods vary by manufacturer and product. Some products may be covered for a specific period, while certain components may have different or longer coverage.

If warranty coverage is important to your purchase and the information is not listed on the product page, contact us at shop@diveyoung.com before ordering and we’ll help you locate the available manufacturer warranty information.

What does a manufacturer’s warranty normally cover?

Manufacturer warranties generally cover qualifying manufacturing defects that occur during normal and intended use.

Coverage may exclude issues such as normal wear and tear, cosmetic damage, impact damage, cuts or punctures, misuse, improper maintenance or storage, corrosion caused by insufficient care, improper assembly, modifications, or operation outside the manufacturer’s specifications.

The manufacturer makes the final determination regarding whether an issue is covered and what remedy is available.

Does using or submerging diving equipment automatically void its warranty?

No. Products designed for underwater use are not automatically excluded from manufacturer warranty coverage simply because they have been used or submerged as intended.

However, damage caused by improper use, maintenance, storage, assembly, or operation outside the manufacturer’s specifications may not be covered.

Please note that warranty coverage is different from our standard return policy. An item that has been used or submerged may no longer qualify for a standard return even though a manufacturer warranty may still apply.

How do I start a warranty claim?

Warranty claims are handled according to the process established by the product manufacturer. Depending on the brand, you may need to work directly with the manufacturer, an authorized service center, an authorized dealer, or another designated warranty provider.

Contact us at shop@diveyoung.com if you need help identifying the correct warranty process or obtaining available proof of purchase.

Do not send a product to Forever Young Outfitters for warranty service unless we have specifically instructed you to do so.

What information should I keep for a future warranty claim?

Keep your Forever Young Outfitters order confirmation or sales receipt for the life of the product.

Depending on the manufacturer, you may also need the product’s serial number, warranty registration, maintenance or service records, warranty documentation, or other proof of eligibility.

Some manufacturers require registration within a specific period after purchase to receive certain warranty benefits.

What if my product is defective when I first receive it?

An item that arrives defective, damaged, missing, or incorrect is handled under our Return and Refund Policy rather than as a standard manufacturer warranty claim.

Contact us at shop@diveyoung.com within 2 business days of delivery so we can evaluate the issue.

Who pays shipping or service costs for a warranty claim?

Shipping, inspection, diagnostic, labor, repair, replacement, and other warranty-related costs depend on the manufacturer’s warranty and service procedures.

Some manufacturers cover certain expenses for approved claims, while others may require the customer to pay some or all associated costs.

Unless we have specifically agreed otherwise, Forever Young Outfitters does not guarantee reimbursement for expenses associated with a manufacturer warranty claim.

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